We ship with UPS. Note that UPS does not deliver to P.O. boxes. If you require that service, please email us and we will send you a quote.

Currently, we are not able to ship outside the US.

Shipping ranges based on weather and location. Input your address at the checkout page to view the shipping rate for your location.

Shipping chocolate in warm weather can be difficult. When the temperature in Nashville, or your delivery location, is over 70F extra shipping materials are required. Our shipping price includes 2-day shipping (not guaranteed), ice-packs, and insulated packaging. Our shipping price decreases once it is cool enough outside to ship without ice.

Summer Shipping

To ensure your chocolates arrive in perfect condition during warmer months, we ship every Tuesday. This timing allows us to avoid extended time in warm warehouses over the weekend.

In select cases, we may accommodate Monday or Wednesday shipments for special requests.

Orders placed after 3:30 PM on Tuesday will ship the following Tuesday.

Fall–Spring Shipping

During cooler seasons, we ship primarily on Mondays and Tuesdays, with additional shipping days occasionally added during peak periods such as Christmas & Valentine's Day.

Orders placed after 3:30 PM on Tuesday will ship the following Monday.

You will receive an email with tracking information once your shipping label is created. Your packages are expected to arrive 2-5 days after they are shipped, depending on the final destination. UPS cannot guarantee their delivery times. If you require a faster shipping service, please send us an email and we will send you a quote.

While anything can happen, we do our best to ensure your chocolates don’t melt in transit. In warmer months, we include cold packs and extra special packaging to keep your chocolate cool.

While we take great care in packaging your order for temperature control, transit conditions can occasionally vary once your package is in the carrier’s hands. This may include warm delivery vehicles or packages being left in direct sunlight after delivery.

In the rare instance your chocolate arrives melted, please email us a photo of the chocolate and the shipping box within 24 hours of delivery so we can review the order and assist you further.

In warmer months, we may also recommend waiting for cooler conditions before placing a replacement order to ensure the best possible experience.

Yes! We offer local delivery for addresses within 4 miles of our shop.

If you’re in the Nashville area, to order for in-store pickup, either place an order online and select STORE PICKUP for your shipping option or call us at 615-630-5356 to place your order.

Sometimes we are able to accomodate returns and refunds. Please contact us by phone at 615-630-5356 or reach out to us by email at hi@poppyandpeep.com.

Sometimes we are able to accomodate changing orders. If you need to change an order, please contact us by phone at 615-630-5356 or reach out to us by email at hi@poppyandpeep.com.

We do! Send us a message via our contact page!

Online and in-store, we accept all major credit cards. We also accept cash in-store.

Yes, we have multiple vegan, gluten-free, and nut-free options available. Check out our full favor guide here!

Absolutely! Our bonbon boxes make beautiful gifts. We have an optional gift message inclusion when you’re checking out online.

Yes, you may request your favorite flavors! We always do our best to accommodate requests, but sometimes we are unable to fulfill requests based on our available inventory in the shop. Check out our full favor guide here!

We are located at 374-6 Herron Drive, Nashville, TN. Our shop hours are Tuesday-Saturday 10am-6pm, and Sunday & Monday by appointment

Yes! You can find our collaboration chocolates in select shops and boutiques around the Nashville area such as Barista Parlor, The Joseph, The Graduate, Hyatt Centric, and more to come!

Feel free to reach out to us via our contact page!